People's Republic of China consumer rights and interests protection law

On the fourth session of the Standing Committee of the Eighth National People's Congress on October 31, 1993

Chapter I General Provisions

Article 1 This Law is formulated in order to protect the legal rights and interests of consumers, to maintain social and economic order and to promote the healthy development of the socialist market economy。

Article 2 The rights and interests of consumers when purchasing or using commodities or receiving services as consumer needs for daily use shall be protected by this Law. Rights and interests covered by this Law shall be protected by other relevant laws and regulations。

Article 3 This Law shall be observed by business operators in the provision of commodities produced or sold and in the provision of consumer services. Where matters are not covered by this Law, other relevant laws and regulations shall be observed。

Article 4 Transactions between business operators and consumers shall be conducted according to the principles of voluntary participation, equality, fairness, honesty and trustworthiness。

Article 5 The State shall protect consumers'legal rights and interests against infringement。 The State shall adopt measures to protect consumers in the legal exercise of their rights and shall safeguard consumers'legal rights and interests。

Article 6 The whole society shall bear responsibility for the protection of consumers'legal rights and interests。 The State shall encourage and support social control by any organization or individual of acts harmful to consumers'legal rights and interests。 The mass media shall improve propaganda on the safeguarding of consumers'legal rights and interests and shall use public opinion to control acts harmful to consumers' legal rights and interests。

The second chapter of the rights of consumers

Article 7 In the purchase or use of a commodity or receipt of a service, a consumer shall have the right to the safety of person and property guaranteed。 A consumer shall have the right to require that commodities and services provided by a business operator meet with requirements for the safety of person and property。

Article 8 A consumer shall have the right to knowledge of the true facts concerning commodities purchased and used or services received。 A consumer shall have the right to require relevant information of a business operator providing commodities on price, place of origin, producer, usage, functions, specifications, grade, main ingredients, date of production, date of expiry, certificate of inspection, operation manual and after-sale service, or of contents, specifications and fees of services in respect of commodities or services as t。

Article 9 A consumer shall have the right to free choice in purchasing commodities or services。 A consumer shall have the right to freely choose a business operator providing commodities or services, types of commodity and modes of service and whether to purchase a commodity or receive a service。 A consumer shall have the right to compare, appraise and select when freely choosing a commodity or service。

Article 10 A consumer shall have the right to fair dealing。 A consumer shall have the right to fair terms of trade and conditions such as quality guarantee, reasonable price, accurate measures, etc, when purchasing a commodity or receiving a service, and shall have the right to reject coercive transactions by business operators。

Article 11 A consumer shall have the right to obtain compensation in accordance with the law where harm is inflicted upon their person or property as a result of the purchase or use of a commodity or the receipt of a service。

Article 12 Consumers shall, in accordance with the law, have the right to establish social organizations ensuring their legal rights and interests。

Article 13 A consumer shall have the right to obtain information relating to consumption and the protection of the rights and interests of consumers。 A consumer shall strive to master all of the necessary information and the ability to use a commodity or service, shall use commodities properly and shall increase awareness of self protection。

Article 14 A consumer shall, when purchasing or using a commodity or receiving a service, have the right to have human dignity, national customs and traditions respected。

Article 15 A consumer shall have the right to supervise the protection of consumers'rights and interests in work related to commodities and services。 A consumer shall have the right to report or complain of acts infringing upon the rights and interests of consumers, and unlawful or derelict acts of State authorities and personnel in the course of protecting the rights and interests of consumers. A consumer shall have the right to criticise and make suggestions for the protection of the rights and interests of consumers。

CHAPTER III OBLIGATIONS OF BUSINESS OPERATORS

Article 16 A business operator providing a commodity or service to a consumer shall perform obligations in accordance with the Product Quality Law of the People's Republic of China and other relevant laws and regulations。 Where an agreement exists between a consumer and a business operator, obligations shall be carried out in accordance with that agreement. An agreement between the parties concerned shall not, however, be in contravention of laws and regulations。

Article 17 A business operator shall listen to and take account of suggestions regarding commodities and services provided by it and shall be subject to supervision by consumers。

Article 18 A business operator shall ensure that commodities and services provided by it meet with the requirement for the safeguard of the person and property of the consumer。 Where a commodity or a service may jeopardise safety of person or property of the consumer, it shall make a true statement and clear warning explaining and indicating correct methods for the use of such a commodity or receipt of such a service and preventative measures against such an occurrence。 A business operator which finds a commodity or a service provided by it to have a serious defect which may cause harm to the safety of person or property of the consumer, even where such a commodity or a service is used correctly, must immediately make a report to the relevant authorities, inform consumers and adopt preventative measures against such occurrence。

Article 19 A business operator shall provide consumers with true information concerning commodities and shall not conduct false advertising。 A business operator shall provide true and clear answers to questions raised by consumers concerning the quality and use of commodities or services provided by it, and other related issues。 Retailers shall clearly mark prices on the commodities provided by them。

Article 20 A business operator shall clearly indicate its true name and trade。 A business operator leasing counters or venues shall clearly indicate its true name and trade。

Twenty-first operators to provide goods or services shall, in accordance with relevant state regulations or business practices to the consumers to issue a purchase or service voucher; consumers ask for a purchase or service voucher, the operator must be issued.

Twenty-second operators shall ensure that goods or services in the normal use of goods or services provided by them should have the quality, performance, usage and term of validity; however, consumers in the purchase of the goods or receiving the services are aware of the defects before except. A business operator indicating the quality condition of a commodity or a service by way of advertisement, product description, physical example or other means must ensure that the actual quality of the commodity or service provided by it is consistent with the indicated quality condition。

Article 23 A business operator which bears responsibility for guaranteed repair, replacement and return or other liability in accordance with State regulations or an agreement with a consumer in providing a commodity or a service must carry out such responsibilities in accordance with State regulations or the agreement and shall not be permitted to deliberately procrastinate or refuse to do so without reason。

Article 24 A business operator shall not be permitted to set unreasonable or unfair terms for consumers or alleviate or release itself from civil liability for harming the legal rights and interests of consumers by means of standard contracts, circulars, announcements, shop notices, etc。 Where standard contracts, circulars, announcements, shop notices, etc, contain contents as listed in the preceding paragraph, the contents of such standard contracts, circulars, announcements and shop notices, etc, shall be invalid。

Article 25 A business operator shall not insult or slander consumers. A business operator may not search the body of a consumer or articles carried by a consumer and shall not infringe upon the personal freedom of a consumer。

CHAPTER IV STATE PROTECTION OF THE LEGAL RIGHTS AND INTERESTS OF CONSUMERS

Article 26 The State must, when formulating laws, statutory regulations and policies concerning the rights and interests of consumers, listen to and take into account the views and requirements of consumers。

Article 27 People's Governments at all levels shall strengthen their leadership in organization, coordination and supervision of the work of the relevant administrative departments for the protection of the legal rights and interests of consumers。 People's Governments at all levels shall improve supervision in order to prevent acts harmful to the safety of the person or property of consumers and to promptly stop acts which are harmful to the safety of the person and property of consumers。

Article 28 The administrations for Industry and Commerce and other relevant administrative departments of the People's Governments at all levels must adopt measures, in accordance with laws and statutory regulations and within their respective powers and functions, to protect the legal rights and interests of consumers。 The relevant administrative departments must listen to the views of consumers and their social organizations on issues concerning transactions, quality of commodities and services of business operators, and investigate and handle such issues in a timely manner。

Article 29 The relevant State authorities shall penalize, in accordance with laws and statutory regulations, business operators for illegal and criminal acts that infringe upon the legal rights and interests of consumers during the provision of commodities and services。

Article 30 The People's Courts shall adopt measures to facilitate the institution of legal proceedings by consumers。 Disputes over the rights and interests of consumers that meet the conditions for instituting an action under the Code of Civil Procedure of the People's Republic of China must be accepted and promptly heard。

The fifth chapter consumer organization

Article 31 Consumer associations and other consumer organizations shall be social organizations that are established in accordance with the laws that carry out social supervision of commodities and services and protect the legal rights and interests of consumers。

Article 32 A Consumer Association shall exercise the following duties and functions：

(a) to provide consumers with consumer information and advisory services;

(two) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(three) on the question of the legitimate rights and interests of consumers, to the relevant administrative departments to reflect, query, put forward proposals;

(four) to accept consumer complaints, and to investigate the matter of complaints, mediation;

(five) complaints concerning the quality of goods and services, you can draw the identification department, the Department should inform the identification of the identification conclusion;

(six) on the damage to the legitimate rights and interests of consumers, to support the damage brought about by consumers;

(seven) the act of damaging the legitimate rights and interests of consumers, through the mass media to expose and criticize.

People's Governments at all levels shall support the consumer associations in the implementation of their duties and functions。

Article 33 Consumer organizations shall not be permitted to engage in commodity business or profit-making service provision and shall not be permitted to recommend commodities and services to the public for the purpose of making a profit。

The sixth chapter of the settlement of disputes

Article 34 Consumers may resolve disputes with business operators over their rights and interests in the following ways：

(a) consultation and settlement with the operators;

(two) the request of the Consumer Association for mediation;

(three) to appeal to the relevant administrative departments;

(4) apply to an arbitral body for arbitration in accordance with the arbitration agreement reached with the business operator；

(5) to bring a lawsuit to the people's court



Article 35 A consumer whose legal rights and interests are harmed during the purchase or use of a commodity may demand compensation from the seller。 Where the responsibility lies with the producer or another seller that provides the commodities to the seller, the seller, after settling compensation, shall have the right to recover such compensation from that producer or that other seller。 A consumer or other injured party whose person or property is harmed due to a commodity defect may demand compensation from the seller or may also demand compensation from the producer。 Where the responsibility lies with the producer, the seller, after settling compensation, shall have the right to recover from the producer。 Where the responsibility lies with the seller, the producer, after settling compensation, shall have the right to recover such compensation from the seller。 A consumer whose legal rights and interests are harmed during the receipt of a service may demand compensation from the provider of that service。

Article 36 When the legal rights and interests of a consumer are harmed during the purchase and use of a commodity or receipt of a service and the original enterprise has divided or merged, the consumer may demand compensation from the enterprise that takes over the rights and obligations of the original enterprise。

Article 37 Where an illegal business operator harms the legal rights and interests of a consumer in providing commodities or services by using another party's business licence, the consumer may demand compensation from such a business operator or may demand compensation from the holder of the business licence。

Article 38 A consumer whose legal rights and interests are harmed during the purchase of commodities or receipt of services at a trade fair or at a leased counter may demand compensation from the seller of the commodities or the provider of the services。 After the Trade Fair has finished or the lease of the counter has expired, the consumer may also demand compensation from the organizer of the trade fair or the lessor of the counter。 Organizers of the fairs, the rental counter compensation after the right to recourse against the seller or service provider.

Article 39 A consumer whose legal rights and interests are harmed by a business operator that provides a commodity or a service with the use of false advertising may demand compensation from the business operator。 Where an advertising operator disseminates a false advertisement, a consumer shall have the right to request the administrative department in charge to impose a penalty。 Advertising operators can not provide the true name and address of the operator, it shall be liable for compensation.

The seventh chapter legal liability

Article 40 Except where otherwise provided by this Law, a business operator that provides commodities or services shall, in any of the following circumstances, bear civil liability in accordance with the Product Quality Law of the People's Republic of China and other relevant laws and regulations：

(a) defective goods;

(two) does not have the goods shall have the use of the performance of the sale did not make a note;

(three) does not conform to the standard of the goods specified in the product or its packaging;

(4) where the quality condition indicated by way of commodity description or physical sample, etc, is not met；

(five) obsolete production or sale of commodities failure, deterioration of the goods;

(6) where a commodity sold is not adequate in quantity；

(seven) the contents of the service and the cost of the breach of contract;

(eight) 'request for repair, redoing, replacement, return, the number of those goods, refund the purchase price and the service fee or compensation for losses, intentional delay or unreasonably refused;

(nine) the case of other damage to the interests of consumers as prescribed by laws and regulations.

Article 41 A business operator that causes bodily injuries to a consumer or other party in providing a commodity or a service must pay expenses such as medical treatment expenses and nursing expenses during treatment period and income lost due to absence from work. Where physical disability is caused, expenses such as assistance expenses for the tools of disabled people, liv。

Article 42 A business operator that causes the death of a consumer or other party in providing a commodity or a service shall pay expenses such as funeral costs, death compensation funds and the living expenses necessary for the persons that depended on the victim while alive. Where a criminal offence is constituted, criminal liability shall be pursued in accordance with the law。

The forty-third operator in violation of this law, the provisions of article twenty-fifth, the dignity of consumer infringement or violation of personal freedom of consumers, shall stop the infringement, rehabilitation, eliminating the effects of apology and compensation for losses.

Article 44 A business operator that causes damage to the property of a consumer in providing a commodity or a service must assume civil liability by means of repair, redoing, replacement, return of goods, making up the quantity of a commodity, refund of payment for the commodity and the service fee or compensation for losses, at the request of the consumer。 Where the consumer and business operator have a separate agreement, such agreement shall be implemented。

Article 45 For a commodity of which the guaranteed repair, replacement and return are specified by the State or by an agreement between a business operator and a consumer, the business operator must be responsible for the repair, replacement or return。 Where a commodity still cannot be used properly after being repaired twice within the guaranteed maintenance period, the business operator must be responsible for replacement or return。 Where a consumer requires a business operator to repair, replace or return a large commodity of which the repair, replacement or return is guaranteed, the business operator must bear reasonable expenses such as freight。

Article 46 A business operator that provides a commodity by mail order must provide such commodity in accordance with the agreement。 If the business operator fails to do so in accordance with the agreement, it must, at the request of the consumer, implement the agreement or refund payment and bear reasonable expenses needed to be paid by the consumer。

Article 47 A business operator that provides a commodity or a service for advance payment must provide such service or commodity in accordance with the agreement。 If the business operator fails to do so in accordance with the agreement, the business operator must, at the request of the consumer, implement the agreement or refund the advance payment and bear the interest on the advance payment and reasonable expenses needed to be paid by the consumer。

Article 48 Where a consumer demands the return of a commodity that has been verified not to be up to standard by the relevant administrative department in accordance with the law, the business operator must be responsible for the return of such commodity。

Article 49 A business operator that practices fraud in providing a commodity or a service must, at the request of the consumer, increase the compensation for losses incurred by such consumer. The amount of the increase in compensation shall be the price of the commodity purchased or the fee for the service received by the consumer。

Article 50 Where penalty imposing authorities and procedures are specified by the Product Quality Law of the Peoples'Republic of China or any other relevant laws and statutory regulations in any of the following circumstances involving a business operator, such laws and statutory regulations shall be implemented. Where circumstances：

(a) the production and sale of goods do not meet the requirements of the protection of personal and property safety;

(two) doping, in commodities adulterated, or impurities, shoddy, or substandard goods as qualified goods;

(three) obsolete production or sale of commodities failure, deterioration of the goods;

(four) the origin of counterfeit goods, fake or use the names and addresses of other factories, forgery or fraudulent use of certification marks, famous and excellent product marks;

(five) the sales of goods shall be inspected, and the quarantine inspection, quarantine or forged inspection, quarantine results;

(6) where false and misleading advertising for a commodity or a service is carried out；

(seven) 'request for repair, redoing, replacement, return, the number of those goods, refund the purchase price and the service fee or compensation for losses, intentional delay or unreasonably refused;

(8) where the human dignity or personal freedom of a consumer has been violated; or；

(nine) other circumstances in which laws and regulations stipulate that the rights and interests of consumers should be punished.

The fifty-first operator refuses to accept the decision on administrative punishment, it may apply for reconsideration within fifteen days from the upper level authorities from the date of receipt of the penalty decision, refuses to accept the reconsideration decision, may bring a lawsuit to the people's court within fifteen days from the date of receipt of the decision; may also directly bring a suit to the people's court.

Article 52 If a party, by violence or threat, obstructs the personnel of a relevant administrative department in carrying out their duties in accordance with the law, criminal liability shall be pursued in accordance with the law. If a party, not by violence or threat, obstructs the personnel of a relevant administrative department in carrying out their duties in accordance with the law, penalties。

Article 53 Personnel of government organs who neglect their duties or shelter business operators from acts harming the legal rights and interests of consumers shall be subject to administrative penalties by their units or by the authority at the next highest level. Should the action be serious enough to constitute a crime, criminal liability shall be pursued in accordance with the law。

The eighth chapter supplementary provisions

Article 54 The purchase and use by peasants of production materials directly used for agricultural purposes shall be handled with reference to this Law。

Article fifty-fifth this Law shall come into force as of January 1, 1994